Sources
What the agents read: your book, the tools you already use, and the documents you follow. Relay reads in place and never writes back.
Agent read or preparedYou decide or sendClient said or holds
I read 6 connected sources for Margaret Ellison: 4 of the 11 channels you use are captured by a retained copy. 7 are not, and that is where a supervisor looks first. 12 households are in the book.
- Calendar: In use and nothing is capturing it. This is business conducted off the record.
- Video meetings: Captured, but no connected source is the retained copy. Evidence exists and retention does not.
- Phone calls: In use and nothing is capturing it. This is business conducted off the record.
- Connect your own client list and the agents run over it here, in this browser.
Vendor names are for demonstration of the integration surface; no affiliation or endorsement is implied. In production each connector is a read-only credentialed integration; here connecting one changes what every agent can read, in this browser.
1. Your book
Drop your client list, a message export or documents here, or
What it unlocks
- Every compliance desk sweeps each household.
- Research briefs each one before you speak.
- Discovery reads every message for what the client said.
- Options and the consequence agent work on the real figures.
The columns a household file may carry
Headings are matched loosely: “Monthly spend” and “monthlySpendUsd” both land. A missing column leaves its field empty and the validator says so.
Identity: name, advisorId, tier, archetype, person1, person1Age, person2, person2Age, person3, person3Age.
Holdings: cashUsd, coreUsd, treasuryUsd, muniUsd, singleName, singleNameUsd.
Rules and goals: maxSingleNamePct, minLiquidityMonths, maxRiskLevel, liquidityTargetMonths, longevityTargetUsd, legacyTargetUsd.
History: lastContactDaysAgo, lastContactChannel, lastContactSummary, note, contactWindow, trustedContactOnFile, unusualDisbursement, newThirdPartyContact, concentration90, concentration60, concentration30.
2. Your tools and channels
Relay reads the CRM, custodian, planning and reporting tools you already run, and the channels you talk to clients on. It replaces none of them. Gaps first: 7 channels are in use and not fully on the record.
The record is not defensible yet
CRM
Captured, but no connected source is the retained copy. Evidence exists and retention does not.
UBS advisor workstation UBS (demonstration)
The wirehouse advisor desktop: client records, notes and household views.
Salesforce Financial Services Cloud Salesforce
Client records, activity history and logged notes.
Redtail CRM Redtail Technology
Contacts, notes, activities and workflows, read in place.
Wealthbox CRM Wealthbox
Contacts, notes, tasks and the activity stream.
Microsoft Dynamics 365 Microsoft
Client records and activities from the firm's Dynamics tenant.
HubSpot CRM HubSpot
Contacts, deals and logged activity.
Custodian
In use and captured by a system of record.
Schwab Advisor Center Charles Schwab
Positions, balances and executed trades for accounts custodied at Schwab.
Fidelity Wealthscape Fidelity Institutional
Positions, balances and trades for accounts custodied at Fidelity.
Pershing NetX360 BNY Pershing
Positions and trades for accounts cleared through Pershing.
Custodian positions and trades Schwab, Fidelity or Pershing
Nightly positions and executed trades.
Email and calendar
In use and captured by a system of record.
Microsoft 365 mail and calendar Microsoft
Your firm mailbox and calendar, read in place.
Calendar
In use and nothing is capturing it. This is business conducted off the record.
Video meetings
Captured, but no connected source is the retained copy. Evidence exists and retention does not.
Zoom meetings Zoom
Client meeting recordings and transcripts.
Phone calls
In use and nothing is capturing it. This is business conducted off the record.
Most client contact is by phone from my desk line.
Text messages
In use, and the only connector for it is degraded. Treat as uncaptured until it is fixed.
I text a handful of long-standing clients about scheduling.
Compliant texting Hearsay, MyRepChat or Redtail Speak
Client texting on a supervised number, captured and retained.
Token expired 2 days ago. Texts since then are not being captured.
Chat
In use and nothing is capturing it. This is business conducted off the record.
Two clients message me on WhatsApp. I have asked them to email instead.
Microsoft Teams chat Microsoft
Internal and external Teams messages.
WhatsApp Meta
Archived WhatsApp business messaging, where the firm permits it.
Archive
In use and captured by a system of record.
Communications archive Smarsh, Global Relay or Proofpoint
The firm's retained, tamper-evident copy of every captured channel.
E-signature
In use and captured by a system of record.
E-signature DocuSign
Executed agreements and disclosure acknowledgements.
3. Documents and policies
Research and product documents
What the agents may quote to a client.
Drop .md or .txt documents above and they join the corpus retrieval reads. 10 documents now; a document past its review date is quoted with a warning, and a withdrawn one never.
Written supervisory procedures and policies
What the desks enforce.
A policy document becomes rules on the desk that applies it. Open a desk, read the policy in, and add each candidate rule with a reason; it is in force on the next sweep.