Who to call
Tuesday. One reason per household, the best first, each cited to the record it came from.
I ordered Margaret Ellison's 7 households by the one reason each carries this week. 5 are not already in today's calendar; start with Brandvold: pension or transfer value. 3 of the reasons are money held elsewhere, 0 are silence past 60 days.
- ClientBrandvold: Pension or transfer value: "Assets identified as held away: UK pension"
- ClientVasquez-Hale: Retirement plan at an employer: "401(k) rollover paperwork unsigned for 21 days"
- ClientThornbury: $1.2M capital call due in 60 days
A model would phrase the opener in production; the reason, its score and its citation stay in code.
Why this week
5
To call this week
3
About money elsewhere
2
Already in today's calendar
0
Gone quiet
- Money elsewhere3
- Opportunity4
- Unsigned form0
- Overdue task0
- Quiet0
In order
| # | Household | Reason | Read from | Last contact | Also on the file | Opener (draft) |
|---|---|---|---|---|---|---|
| 1 | Brandvold | Pension or transfer value: "Assets identified as held away: UK pension" | opportunity opp-brandvold-held-away | 40 days ago | Account at another firm: "Assets identified as held away: UK pension"; Equity compensation or vesting: "US and UK tax, unvested deferred compensation, PFIC exposure in legacy holdings"; Foreign pension disclosure unsigned for 16 days, escalated to the branch supervisor; and 2 more | Drafted Draft for you: "Hi E. Brandvold, when we last spoke you mentioned pension or transfer value. I'd like to put it beside what we hold so you can see the whole picture in one place. Would a short call this week suit?" |
| 2 | Vasquez-Hale | Retirement plan at an employer: "401(k) rollover paperwork unsigned for 21 days" | opportunity opp-vh-rollover | 21 days ago | 401(k) rollover form unsigned for 21 days, escalated to the branch supervisor; Follow up on the rollover signature is 2 days overdue (Advisor); 401(k) rollover form unsigned for 21 days; and 1 more | Drafted Draft for you: "Hi D. Vasquez-Hale, when we last spoke you mentioned retirement plan at an employer. I'd like to put it beside what we hold so you can see the whole picture in one place. Would a short call this week suit?" |
| 3 | Thornbury | $1.2M capital call due in 60 days | opportunity opp-thornbury-cashflow | 14 days ago | The family company raised a late-stage funding round; Standing wire instructions for capital calls unsigned for 1 days | Drafted Draft for you: "Hi K. Thornbury, something on your file is worth a conversation: $1.2m capital call due in 60 days. I have the options ready to walk through." |
| 4 | Abernathy | 38% of wealth in one inherited stock; the family's rule is 30% | opportunity opp-abernathy-concentration | 200 days ago | Annual client information confirmation unsigned for 40 days, escalated to the branch supervisor; No contact for 200 days; Schedule the overdue annual review is 30 days overdue (Client service associate) | Drafted Draft for you: "Hi H. Abernathy, something on your file is worth a conversation: 38% of wealth in one inherited stock; the family's rule is 30%. I have the options ready to walk through." |
| 5 | Okafor-Lind | A beneficiary turns 25; a trust payout rule starts | opportunity opp-okafor-life | 60 days ago | Refresh client information for two beneficiaries is 1 days overdue (Client service associate); Client information refresh: T. Okafor-Lind unsigned for 5 days; Client information refresh: N. Okafor-Lind unsigned for 5 days; and 1 more | Drafted Draft for you: "Hi A. Okafor-Lind, something on your file is worth a conversation: a beneficiary turns 25; a trust payout rule starts. I have the options ready to walk through." |
| 6 | Renner | Proceeds not yet on the platform, about $4.1M: "Property sale recorded, $4.1M proceeds not on platform" | opportunity opp-renner-property | 23 days ago | Sold a property for $4.1M. Money not yet on the platform; 71% of wealth in one stock; the family's rule is 25%; Grandchildren's trust account opening unsigned for 4 days | Drafted Draft for you: "Hi M. Renner, when we last spoke you mentioned proceeds not yet on the platform. I'd like to put it beside what we hold so you can see the whole picture in one place. Would a short call this week suit?" |
| 7 | Alcott | Cash covers 11 of 36 months as required withdrawals start | opportunity opp-alcott-liquidity | 120 days ago | Beneficiary designation update unsigned for 30 days, escalated to the branch supervisor; $200K municipal bond matures in 30 days; No contact for 120 days; and 2 more | Drafted Draft for you: "Hi R. Alcott, something on your file is worth a conversation: cash covers 11 of 36 months as required withdrawals start. I have the options ready to walk through." |
What is autonomous here, and what is not
Choosing the reason and the order is autonomous, from a fixed score per kind and the records on the file; every reason links to where it was read. What is not autonomous is the call. The opener is a draft the advisor says or sends from their own tools, and a household is never contacted by Relay.