Margaret Ellison, advisor (synthetic persona)Senior advisor, founder and executive practice, New YorkAbout $820M across 183 households; four relationships above $50M; 7 of those households are in this prototypeWho's who

Paperwork

Every form per client. Unsigned for more than 14 days escalates to the branch supervisor (illustrative procedure); Wealth Advice Center, remote pooled coverage: 7 days. A segment or client can only shorten this. Reminders are drafted; people send them.

Paperwork

I read 15 forms across Margaret Ellison's 7 client files, against each household's escalation threshold. 4 escalated to the branch supervisor; 7 reminders drafted; 4 signed and closed.

How I got there

1. ClientRead every form on every fileRequested day, signed day, and any note the team left.
2. AgentResolved the escalation threshold per householdFirm 14 days; a segment or a client can only shorten it.
3. AgentEscalated what has been open longer than thatTo the branch supervisor, with the form and the days open.
4. AgentDrafted a reminder for each open formIn the client's preferred channel, where the file records one.
5. YouLeft the sending, and the chasing, to a personA reminder leaves only when someone sends it.

4 escalated 7 due 4 signed

Open and recently signed

Client	Form	Status	Days open	Next step (draft)
Abernathy	Annual client information confirmation	escalated	40	DraftedEscalated to the branch supervisor. Draft for you to send: "Hi H. Abernathy, a quick reminder that the annual client information confirmation is still waiting for your signature. I can walk you through it on a short call."
Alcott	Beneficiary designation update	escalated	30	DraftedEscalated to the branch supervisor. Draft for you to send: "Hi R. Alcott, a quick reminder that the beneficiary designation update is still waiting for your signature. I can walk you through it on a short call."
Vasquez-Hale	401(k) rollover form	escalated	21	DraftedEscalated to the branch supervisor. Draft for you to send: "Hi D. Vasquez-Hale, a quick reminder that the 401(k) rollover form is still waiting for your signature. I can walk you through it on a short call."
Brandvold	Foreign pension disclosure	escalated	16	DraftedEscalated to the branch supervisor. Draft for you to send: "Hi E. Brandvold, a quick reminder that the foreign pension disclosure is still waiting for your signature. I can walk you through it on a short call."
Brandvold	US tax status confirmation	due	9	DraftedDraft for you to send: "Hi E. Brandvold, a quick reminder that the us tax status confirmation is still waiting for your signature. I can walk you through it on a short call."
Okafor-Lind	Client information refresh: T. Okafor-Lind	due	5	DraftedDraft for you to send: "Hi A. Okafor-Lind, a quick reminder that the client information refresh: t. okafor-lind is still waiting for your signature. I can walk you through it on a short call."
Okafor-Lind	Client information refresh: N. Okafor-Lind	due	5	DraftedDraft for you to send: "Hi A. Okafor-Lind, a quick reminder that the client information refresh: n. okafor-lind is still waiting for your signature. I can walk you through it on a short call."
Renner	Grandchildren's trust account opening	due	4	DraftedDraft for you to send: "Hi M. Renner, a quick reminder that the grandchildren's trust account opening is still waiting for your signature. I can walk you through it on a short call."
Vasquez-Hale	Rollover recommendation record Drafted; advisor to review before it is sent	due	3	DraftedDraft for you to send: "Hi D. Vasquez-Hale, a quick reminder that the rollover recommendation record is still waiting for your signature. I can walk you through it on a short call."
Alcott	Required withdrawal election	due	2	DraftedDraft for you to send: "Hi R. Alcott, a quick reminder that the required withdrawal election is still waiting for your signature. I can walk you through it on a short call."
Thornbury	Standing wire instructions for capital calls	due	1	DraftedDraft for you to send: "Hi K. Thornbury, a quick reminder that the standing wire instructions for capital calls is still waiting for your signature. I can walk you through it on a short call."
Okafor-Lind	Trust certification	signed	10	Signed.
Vasquez-Hale	Investment profile	signed	6	Signed.
Renner	Stock trading plan (10b5-1) copy	signed	5	Signed.
Vasquez-Hale	Advisory agreement	signed	5	Signed.