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Relay
12 findings

Margaret Ellison, advisor (synthetic persona)Senior advisor, founder and executive practice, New YorkAbout $820M across 183 households; four relationships above $50M; 7 of those households are in this prototypeWho's who

Desrosiers household

Eighteen months from retirement. $500K to $5M. $3.4M. Retires in 18 months; a $900K 401(k) is held at the employer's plan; the Longevity number depends on a pension election not yet made.

Book

P. Desrosiers, 57. Liquidity covers 49 months of 36 wanted; single name none against the family's 10% rule. 2 opportunities are on the list.

Read the briefing

Advice state against Liquidity, Longevity, Legacy

StrategyFundedTargetCoverageDriving assumption
Liquidity49 months36 months
Funded
36 months of spending at $11K a month
Longevity$2.86M$4.2M
Gap $1.34M
Retirement at 59 with the 401(k) counted once it is on the platform
Legacy$0No goal
No legacy goal stated

Holdings

HoldingValueWeight
Diversified core model$2.86M84%
Cash$220K6%
Treasury ladder$320K9%

Single-name exposure 0% of investable assets.

IPS constraints and persons

  • At most 10% in any one stock
  • Keep 24 months of cash before locking money up
  • Risk level at most 3 of 5

Persons (1): P. Desrosiers, primary. Each person counts separately toward the retail-investor threshold.

People

  • P. Desrosiers, 57 (primary)

How to work with this client

  • Channel: email (Firm default)
  • Best time: After 5pm; on shift until then (Client setting)
  • Notes: full (Firm default)
  • Escalate unsigned forms after: 14 days (Firm default)
All settings and where they come from

Contact history and team notes

  • Video, 28 days ago: Retirement date set; discussed the pension options and the 401(k) held at the employer
  • Associate advisor, 10 days ago: Pension election packet arrived; P. would like us to model lump sum against annuity before the deadline in 60 days.

Open tasks

  • Model lump sum against annuity (Planning specialist, due in 7 days)
  • Chase the client information refresh (Client service associate, 6 days overdue)

Paperwork

  • escalated Client information refresh (20 days open)
  • due Rollover recommendation record (9 days open)
All paperwork

Service requests

None open.

All service requests

Documents this client's view is grounded in

  • Account review and documentation procedure (procedure extract, prototype corpus day 1)

Composite persona: built from

Invented name and figures inside published ranges. Who's who

Money elsewhere, and the next conversation

Wallet share 79%: $3.4M on the platform against $900K stated elsewhere. Wallet share

  • Account at another firm $900K: "401(k) held away at another firm, about $900K" (opportunity opp-desrosiers-held-away)
  • Retirement plan at an employer $900K: "$900K 401(k) held away at the employer's plan; rollover decision within 18 months" (opportunity opp-desrosiers-held-away)
  • Pension or transfer value $900K: "Retires in 18 months; a $900K 401(k) is held at the employer's plan; the Longevity number depends on a pension election not yet made" (file hardPart)

Next conversation: Account at another firm, about $900K: "401(k) held away at another firm, about $900K". Who to call

Draft for you: "Hi P. Desrosiers, when we last spoke you mentioned account at another firm. I'd like to put it beside what we hold so you can see the whole picture in one place. Would a short call this week suit?"

Open opportunities

  • $900K 401(k) held away at the employer's plan; rollover decision within 18 months. Evidence
  • Client information refresh open 20 days. Evidence