Skip to content
Relay
12 findings

Margaret Ellison, advisor (synthetic persona)Senior advisor, founder and executive practice, New YorkAbout $820M across 183 households; four relationships above $50M; 7 of those households are in this prototypeWho's who

Review pack: P. Desrosiers

No meeting booked today; this pack is ready for the next one.

  • Channel: email (Firm default)
  • Best time: After 5pm; on shift until then (Client setting)
  • Notes: full (Firm default)
  • Escalate unsigned forms after: 14 days (Firm default)
All settings and where they come from

Briefing: what has changed, what is inferred, and what could not be established

P. Desrosiers (57) · $500K to $5M · $3.4M · last contact: Video, 28 days ago, retirement date set; discussed the pension options and the 401(k) held at the employer

Section order: Advisor setting.

Decisions to make

No product decisions pending.

Goals with a gap

  • Retirement $2.86M of $4.2M. Retirement at 59 with the 401(k) counted once it is on the platform

What has changed

Open items

  • escalated Client information refresh (20 days)
  • due Rollover recommendation record (9 days)
  • Planning specialist Model lump sum against annuity (due in 7 days)
  • Client service associate Chase the client information refresh (6 days overdue)

Talking points

  1. Open with what has changed since the last conversation
  2. Walk through the goals that have a gap
  3. Agree who does what on the open items

Documents to have to hand

  • Account review and documentation procedure (procedure extract)

Everything in this pack comes from the client file. Nothing is generated.