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Relay
12 findings

Margaret Ellison, advisor (synthetic persona)Senior advisor, founder and executive practice, New YorkAbout $820M across 183 households; four relationships above $50M; 7 of those households are in this prototypeWho's who

Review pack: C. Pell

3:30, Video: retirement check-in. Annual check-in; cash covers 4 of 6 months.

  • Channel: video (Segment: Wealth Advice Center, remote pooled coverage)
  • Best time: After 6pm on weekdays (Client setting)
  • Notes: brief (Segment: Wealth Advice Center, remote pooled coverage)
  • Escalate unsigned forms after: 7 days (Segment: Wealth Advice Center, remote pooled coverage)
All settings and where they come from

Briefing: what has changed, what is inferred, and what could not be established

C. Pell (44) · Wealth Advice Center · $180K · last contact: Video, 150 days ago, onboarding call; set the 6-month cash target

Section order: Segment: Wealth Advice Center, remote pooled coverage.

Open items

  • Account details “Please update my mailing address.”
  • Advisor Confirm the monthly spending figure (due today)
  • Callback queue Schedule the annual check-in (due in 2 days)

Goals with a gap

  • Cash for planned spending 4 months of 6 months. 6 months of spending
  • Retirement $150K of $900K. Retirement at 67

What has changed

Decisions to make

  • Cash covers 4 of 6 months: 3 options allowed, 5 blocked, about $10K. See options

Talking points

  1. Keep it to one topic: the cash cushion
  2. Confirm the $5K monthly figure
  3. Offer the annual check-in slot

Documents to have to hand

  • Sizing a Liquidity strategy (research note)
  • Treasury ladder, 0 to 3 years (product one-pager)

Everything in this pack comes from the client file. Nothing is generated.