Briefing: Thornbury family
Last conversation 14 days ago by call. What has changed since, what the file says, what Relay infers, and what it could not establish.
You last spoke 14 days ago by call. Since then 5 things changed. I can cite 6 facts to a field, I infer 2 with a confidence, and there are 2 things I could not establish; ask about those first.
- Client$1.2M capital call due in 60 days. Observed 4 days ago.
- ClientThe family company raised a late-stage funding round. Observed 5 days ago.
- The Legacy goal has a target but nothing funding it, and the file records intent only.
- 5 channels the advisor uses are not captured at all: calendar, voice, sms, chat, social. Anything the client said there is not in this briefing. 2 more (meeting, crm) are captured without a retained copy.
Ask: Is the legacy target still what you want, and when would you like to s...
Since you last spoke
$1.2M capital call due in 60 days. Observed 4 days ago.
The family company raised a late-stage funding round. Observed 5 days ago.
Client service associate noted today: "K. Thornbury's CFO emailed the capital call notice this morning."
Service request 2 hours ago by email from the client's cfo: "Please wire $1.2M to the fund for the capital call on the 15th." Classified money movement; a callback to a number on file is required before it moves.
Requested yesterday and still unsigned: Standing wire instructions for capital calls.
What the file observes
Last contact 14 days ago, by call: Discussed the company's late-stage funding round.
Liquidity is 18 months short: 6 of 24 months. Assumption on file: Near-term capital call on the operating business.
Longevity is $4M short: $5M of $9M. Assumption on file: Sale of the business in 5 to 7 years.
Legacy is $4M short: $0 of $4M. Assumption on file: Succession to two children.
Cash for planned spending covers 6 months; the household's rule asks for at least 12.
Prefers to be contacted: Early morning, before the plant opens.
What Relay infers, least certain first
The firm's account record carries a note: "A 1.2M wire to a fund, requested by the client's CFO rather than the client." Its meaning has not been confirmed with the client.
The evidence behind "The family company raised a late-stage funding round" rests on documents that disagree (concentration plan suffices). Retrieval leans on the newer one; that lean is not a decision.
What an inference is here, and what a model would do
What Relay could not establish
The Legacy goal has a target but nothing funding it, and the file records intent only.
A target with no funding plan is a conversation that has not happened yet, or one nobody wrote down.
Ask: Is the legacy target still what you want, and when would you like to start funding it?
5 channels the advisor uses are not captured at all: calendar, voice, sms, chat, social. Anything the client said there is not in this briefing. 2 more (meeting, crm) are captured without a retained copy.
A briefing assembled from captured channels is only as complete as the capture.
Questions worth asking
- Is the legacy target still what you want, and when would you like to start funding it?
- Confirm the request came from the client and was understood.
- Check which view the desk stands behind before quoting either.
Assembled from
- Flagged opportunity14 claims
- Service request1 claim
- Connected channels1 claim
What this briefing cannot have seen
calendar, voice, sms, chat, social: in use by the advisor, captured by nothing. Connected channels.