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Relay
12 findings

Margaret Ellison, advisor (synthetic persona)Senior advisor, founder and executive practice, New YorkAbout $820M across 183 households; four relationships above $50M; 7 of those households are in this prototypeWho's who

Review pack: Castellanos family

10:00, Castellanos post-sale plan. First review since the practice sale closed; cash is well above target.

  • Channel: email (Firm default)
  • Best time: Mid-morning; E. handles the calendar (Client setting)
  • Notes: full (Firm default)
  • Escalate unsigned forms after: 14 days (Firm default)
All settings and where they come from

Briefing: what has changed, what is inferred, and what could not be established

R. Castellanos (63), E. Castellanos (61) · $5M+ · $11.8M · last contact: Meeting, 35 days ago, sale proceeds received; agreed to leave them in cash until the house budget is known

Section order: Advisor setting.

Decisions to make

No product decisions pending.

Goals with a gap

  • Retirement $7.6M of $8.5M. Spending from 65 to 95 with the house paid for
  • For the next generation $0 of $2M. Stated intent: a gift to each of two children on their fortieth birthdays

What has changed

Open items

  • escalated Updated investment policy statement after the sale (25 days)
  • due Standing wire instructions: builder (6 days)
  • Planning specialist Model the house budget against the cash held (due in 2 days)
  • Client service associate Verify the builder's wire instructions by callback (1 days overdue)

Talking points

  1. Open with what has changed since the last conversation
  2. Walk through the goals that have a gap
  3. Agree who does what on the open items

Documents to have to hand

  • Sizing a Liquidity strategy (research note)
  • Municipal ladder, 1 to 7 years (product one-pager)
  • Account review and documentation procedure (procedure extract)

Everything in this pack comes from the client file. Nothing is generated.