Briefing: Castellanos family
Last conversation 35 days ago by meeting. What has changed since, what the file says, what Relay infers, and what it could not establish.
You last spoke 35 days ago by meeting. Since then 5 things changed. I can cite 4 facts to a field, I infer 2 with a confidence, and there are 2 things I could not establish; ask about those first.
- Client$4.9M in cash and short bonds, nearly five times the family's own target. Observed 2 days ago.
- ClientClient service associate noted 6 days ago: "E. Castellanos called: the builder wants a $250K deposit wired to a new account by Friday."
- The Legacy goal has a target but nothing funding it, and the file records intent only.
- 3 channels the advisor uses are not captured at all: calendar, voice, social. Anything the client said there is not in this briefing. 2 more (meeting, crm) are captured without a retained copy.
Ask: Is the legacy target still what you want, and when would you like to s...
Since you last spoke
$4.9M in cash and short bonds, nearly five times the family's own target. Observed 2 days ago.
Client service associate noted 6 days ago: "E. Castellanos called: the builder wants a $250K deposit wired to a new account by Friday."
Planning specialist noted 20 days ago: "Earn-out of up to $1.1M pays over three years if the practice hits its targets; not counted anywhere yet."
Requested 25 days ago and still unsigned: Updated investment policy statement after the sale.
Requested 6 days ago and still unsigned: Standing wire instructions: builder.
What the file observes
Last contact 35 days ago, by meeting: Sale proceeds received; agreed to leave them in cash until the house budget is known.
Longevity is $900K short: $7.6M of $8.5M. Assumption on file: Spending from 65 to 95 with the house paid for.
Legacy is $2M short: $0 of $2M. Assumption on file: Stated intent: a gift to each of two children on their fortieth birthdays.
Prefers to be contacted: Mid-morning; E. handles the calendar.
What Relay infers, least certain first
Reading the client service associate's note, the client may intend: "E. Castellanos called: the builder wants a $250K deposit wired to a new account by Friday." This is a colleague's account, not the client's words.
The firm's account record carries a note: "A $250K wire to a payee first seen this week, requested by phone through the spouse." Its meaning has not been confirmed with the client.
What an inference is here, and what a model would do
What Relay could not establish
The Legacy goal has a target but nothing funding it, and the file records intent only.
A target with no funding plan is a conversation that has not happened yet, or one nobody wrote down.
Ask: Is the legacy target still what you want, and when would you like to start funding it?
3 channels the advisor uses are not captured at all: calendar, voice, social. Anything the client said there is not in this briefing. 2 more (meeting, crm) are captured without a retained copy.
A briefing assembled from captured channels is only as complete as the capture.
Questions worth asking
- Is the legacy target still what you want, and when would you like to start funding it?
- Confirm what was meant, and whether it has a budget and a date.
- Confirm the request came from the client and was understood.
Assembled from
- Flagged opportunity12 claims
- Connected channels1 claim
What this briefing cannot have seen
calendar, voice, social: in use by the advisor, captured by nothing. Connected channels.