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Relay
12 findings

Margaret Ellison, advisor (synthetic persona)Senior advisor, founder and executive practice, New YorkAbout $820M across 183 households; four relationships above $50M; 7 of those households are in this prototypeWho's who

Briefing: Alcott family

Last conversation 120 days ago by meeting. What has changed since, what the file says, what Relay infers, and what it could not establish.

Research · ran day 0, 06:30

You last spoke 120 days ago by meeting. Since then 6 things changed. I can cite 5 facts to a field, I infer 0 with a confidence, and there are 2 things I could not establish; ask about those first.

  • ClientCash covers 11 of 36 months as required withdrawals start. Observed 2 days ago.
  • Client$200K municipal bond matures in 30 days. Observed 7 days ago.
  • Nothing has been heard from the client in 120 days.
  • 5 channels the advisor uses are not captured at all: calendar, voice, sms, chat, social. Anything the client said there is not in this briefing. 2 more (meeting, crm) are captured without a retained copy.

Ask: What has changed since we last spoke?

Since you last spoke

  • Cash covers 11 of 36 months as required withdrawals start. Observed 2 days ago.

    Flagged opportunitydata/clients/hh-alcott.json#opportunities[0]
  • $200K municipal bond matures in 30 days. Observed 7 days ago.

    Flagged opportunitydata/clients/hh-alcott.json#opportunities[1]
  • Client service associate noted 2 days ago: "R. Alcott asked whether the bond maturing next month can go straight to cash."

    Team note, 2 days agodata/clients/hh-alcott.json#notes[0]
  • Service request 52 hours ago by email: "Set up this year's required withdrawal, paid monthly." Classified distribution set-up.

    Service requestdata/service-requests.json#sr-alcott-withdrawal
  • Requested 30 days ago and still unsigned: Beneficiary designation update.

    Paperworkdata/clients/hh-alcott.json#paperwork[0]
  • Requested 2 days ago and still unsigned: Required withdrawal election.

    Paperworkdata/clients/hh-alcott.json#paperwork[1]

What the file observes

  • Last contact 120 days ago, by meeting: Annual review; agreed to revisit cash once withdrawals start.

    Contact, 120 days agodata/clients/hh-alcott.json#contactHistory[0]
  • Liquidity is 25 months short: 11 of 36 months. Assumption on file: 36 months of spending at $22K a month.

    Liquidity goaldata/clients/hh-alcott.json#goals[0]
  • Legacy is $100K short: $900K of $1M. Assumption on file: Bequest to two children.

    Legacy goaldata/clients/hh-alcott.json#goals[2]
  • Cash for planned spending covers 11 months; the household's rule asks for at least 24.

    Holdingsdata/clients/hh-alcott.json#holdingsClient ruledata/clients/hh-alcott.json#constraints[1]
  • Prefers to be contacted: Afternoons; both spouses on the call.

    Client preference, contact windowdata/clients/hh-alcott.json#preferences.values

What Relay infers, least certain first

Nothing here is inferred. Every claim above is read straight off a record.

What an inference is here, and what a model would do
An inference is a sentence Relay produced from a record that was written for another purpose: a colleague's note, an earmark on a holding, a flag on the firm's account record. Each carries the confidence its probe assigns (a team note 70 percent, a text classification 80 percent, file arithmetic 85 percent) and the question that would turn it into an observation. In production a model would draft these sentences and could read free text more capably; it would still not decide what is observed against inferred, what is missing, or what may be asserted without a record behind it.

What Relay could not establish

  • Nothing has been heard from the client in 120 days.

    Goals, spending and family circumstances in this file are as old as that conversation.

    Ask: What has changed since we last spoke?

    Contact, 120 days agodata/clients/hh-alcott.json#contactHistory[0]
  • 5 channels the advisor uses are not captured at all: calendar, voice, sms, chat, social. Anything the client said there is not in this briefing. 2 more (meeting, crm) are captured without a retained copy.

    A briefing assembled from captured channels is only as complete as the capture.

    Connected channelsdata/advisors/adv-a.json#connections

Questions worth asking

  1. What has changed since we last spoke? from: Nothing has been heard from the client in 120 days.

Assembled from

  • Flagged opportunity12 claims
  • Service request1 claim
  • Connected channels1 claim

12 probes ran: last-contact, since-last-contact, goals, holdings, people, notes-intent, held-away, supervisory-inputs, client-information, preferences, coverage, evidence.

What this briefing cannot have seen

calendar, voice, sms, chat, social: in use by the advisor, captured by nothing. Connected channels.

Nothing here was drafted for the client, and nothing is sent. The advisor takes it into the conversation.

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