Briefing: Alcott family
Last conversation 120 days ago by meeting. What has changed since, what the file says, what Relay infers, and what it could not establish.
You last spoke 120 days ago by meeting. Since then 6 things changed. I can cite 5 facts to a field, I infer 0 with a confidence, and there are 2 things I could not establish; ask about those first.
- ClientCash covers 11 of 36 months as required withdrawals start. Observed 2 days ago.
- Client$200K municipal bond matures in 30 days. Observed 7 days ago.
- Nothing has been heard from the client in 120 days.
- 5 channels the advisor uses are not captured at all: calendar, voice, sms, chat, social. Anything the client said there is not in this briefing. 2 more (meeting, crm) are captured without a retained copy.
Since you last spoke
Cash covers 11 of 36 months as required withdrawals start. Observed 2 days ago.
$200K municipal bond matures in 30 days. Observed 7 days ago.
Client service associate noted 2 days ago: "R. Alcott asked whether the bond maturing next month can go straight to cash."
Service request 52 hours ago by email: "Set up this year's required withdrawal, paid monthly." Classified distribution set-up.
Requested 30 days ago and still unsigned: Beneficiary designation update.
Requested 2 days ago and still unsigned: Required withdrawal election.
What the file observes
Last contact 120 days ago, by meeting: Annual review; agreed to revisit cash once withdrawals start.
Liquidity is 25 months short: 11 of 36 months. Assumption on file: 36 months of spending at $22K a month.
Legacy is $100K short: $900K of $1M. Assumption on file: Bequest to two children.
Cash for planned spending covers 11 months; the household's rule asks for at least 24.
Prefers to be contacted: Afternoons; both spouses on the call.
What Relay infers, least certain first
Nothing here is inferred. Every claim above is read straight off a record.
What an inference is here, and what a model would do
What Relay could not establish
Nothing has been heard from the client in 120 days.
Goals, spending and family circumstances in this file are as old as that conversation.
Ask: What has changed since we last spoke?
5 channels the advisor uses are not captured at all: calendar, voice, sms, chat, social. Anything the client said there is not in this briefing. 2 more (meeting, crm) are captured without a retained copy.
A briefing assembled from captured channels is only as complete as the capture.
Questions worth asking
- What has changed since we last spoke?
Assembled from
- Flagged opportunity12 claims
- Service request1 claim
- Connected channels1 claim
What this briefing cannot have seen
calendar, voice, sms, chat, social: in use by the advisor, captured by nothing. Connected channels.